GRI Index

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= Fully fulfilled = Partially fulfilled = Not fulfilled

Strategy and analysis

Indicator

Level

Location of disclosures

Comment / Reason for Omission

External Assurance

G4-1

Provide a statement from the most senior decision-maker of the organization about the relevance of sustainability to the organization and the organization’s strategy for addressing sustainability.

Introduction from the CEO

Not applicable

no

G4-2

Provide a description of key impacts, risks, and opportunities.

Topic selection for 2015
Risk factors
Business overview

Not applicable

no

Organizational profile

Indicator

Level

Location of disclosures

Comment / Reason for Omission

External Assurance

G4-3

Name of organization

About Shell

Not applicable

no

G4-4

Primary brands, products, services

About Shell
Business overview

Not applicable

no

G4-5

Headquarters

Carel van Bylandtlaan 16, 2593 HR The Hague, The Netherlands
Contact us

Not applicable

no

G4-6

Number of countries where the organization operates

Upstream – Business and property
Downstream – Business and property
Leadership
Several pages, including:
Arctic
Nigeria

Not applicable

no

G4-7

Nature of ownership and legal form

Business overview

Not applicable

no

G4-8

Markets served

Upstream data tables – Oil and gas production – Natural gas

 

no

G4-9

Scale of organization

Performance indicators
Selected financial data
Upstream – Business and property
Downstream – Business and property
Exhibit 8 – Significant subsidiaries

Not applicable

no

G4-10

Total workforce by employment type, employment contract, and region

Our people

Our reporting on a global level covers regional boundaries, elements like employment types or employment contracts will be considered in the local environment.

no

G4-11

Percentage of employees covered by collective bargaining agreements

 

We strive to maintain healthy relations with our employees. Dialogue between management and employees is integral to our work practices and takes place directly and, where appropriate, through employee representative bodies.

We regard accumulating numbers for this topic on a global level as not meaningful.

no

G4-12

Describe the organization’s supply chain

Contractors and suppliers
Shell for suppliers

We do not have one document describing our complete supply chain. Common processes for procurement and contractor management are in place. Different teams are addressing strategy development, contractor management, specific business needs, performance management, HSSE and Social Performance, local content and communications.

no

G4-13

Significant changes to the organization in the reporting period regarding size, structure, or ownership

Chairman’s message
CEO’s review
Risk factors
Strategy and outlook
Upstream – Investments and portfolio

Not applicable

no

G4-14

Whether and how the precautionary approach or principle is addressed by the organization

Introduction from the CEO
The energy future
How sustainability works at Shell
Safety
Environment
Addressing climate change
Commitments, policies and standards

Not applicable

no

G4-15

List externally developed economic, environmental and social charters, principles, or other initiatives to which the organization subscribes or which it endorses.

Living by our principles
Collaborations
Commitments, policies and standards

Not applicable

no

G4-16

List memberships of associations (such as industry associations) and national or international advocacy organizations in which the organization participates or supports.

Environmental and social partners
Collaborations

Not applicable

no

Identified material aspects and boundaries

Indicator

Level

Location of disclosures

Comment / Reason for Omission

External Assurance

G4-17

Entities included in financial statements and those not covered by report

About this Report
About our reporting

Not applicable

no

G4-18

Explain the process for defining the report content and the Aspect Boundaries and how the organization has implemented the Reporting Principles for Defining Report Content.

Topic selection for 2015
About our reporting
About this Report

Not applicable

no

G4-19

List all the material Aspects identified in the process for defining report content.

Topic selection for 2015
Risk factors

We take material Aspects to mean aspects that are significant from a stakeholder perspective, as explained in our Sustainability Report.

no

G4-20

For each material Aspect, report the Aspect Boundary within the organization.

 

About our reporting
About this Report

We report on an operational basis.

no

G4-21

For each material Aspect, report the Aspect Boundary outside the organization.

Not reported

This is not within our scope for our global sustainability reporting efforts. Issues that are of significance on a local level are locally managed.

no

G4-22

Report the effect of any restatements of information provided in previous reports.

 

Not applicable

No significant restatements were made in the applicable reporting year.

no

G4-23

Report significant changes from previous reporting periods in the Scope and Aspect Boundaries.

 

Not applicable

It is possible to compare our current report with previous reports to view the changes in our reporting over the years. We continue to report on an operational basis.

no

Stakeholder engagement

Indicator

Level

Location of disclosures

Comment / Reason for Omission

External Assurance

G4-24

Provide a list of stakeholder groups engaged by the organization.

Topic selection for 2015

Not applicable

no

G4-25

Report the basis for identification and selection of stakeholders with whom to engage.

Topic selection for 2015

Not applicable

no

G4-26

Report the organization’s approach to stakeholder engagement, including frequency of engagement by type and by stakeholder group, and an indication of whether any of the engagement was undertaken specifically as part of the report preparation process.

Topic selection for 2015
Embedding sustainability into projects
Working with communities
Joint ventures
External Review Committee

Communities – we hold community meetings and engage with advisory panels with local advisors througout project life cycles.

Suppliers & Contractors – we engage with suppliers and contractors regularly to ensure they can meet our expectations and requirements with regards to health, safety, social, security and environmental issues.

Governments – They are our partners and we engage with them as regularly as required by the specific project or operation in question.

Non-Governmental Organizations – We have long-term relationships with several NGOs to work on specific areas, and meet as required by projects at hand. We engage with NGOs in the locations where we operate and co-operate on local initiatives as often as needed.

The annual Shell People Survey is one of the principle tools used to measure employees’ views on a range of topics.

no

G4-27

Report key topics and concerns that have been raised through stakeholder engagement, and how the organization has responded to those key topics and concerns, including through its reporting. Report the stakeholder groups that raised each of the key topics and concerns.

Topic selection for 2015
Working with communities – Social performance
External Review Committee

Topic selection for 2015, External Review Committee and ERC opinion explain how stakeholders opinions are incoporated into our reporting.

no

Report profile

Indicator

Level

Location of disclosures

Comment / Reason for Omission

External Assurance

G4-28

Reporting period (such as fiscal or calendar year) for information provided

Cover
Environmental data

Not applicable

no

G4-29

Date of most recent previous report (if any)

April 2014, April 2015

Not applicable

no

G4-30

Reporting cycle (such as annual, biennial)

Annual

Not applicable

no

G4-31

Provide the contact point for questions regarding the report or its contents.

Contact – Share your opinion

Not applicable

no

G4-32

  1. Report the ‘in accordance’ option the organization has chosen.
  2. Report the GRI Content Index for the chosen option.

a. Core

Not applicable

no

G4-33

  1. Report the organization’s policy and current practice with regard to seeking external assurance for the report.
  2. If not included in the assurance report accompanying the sustainability report, report the scope and basis of any external assurance provided.
  3. Report the relationship between the organization and the assurance providers.d. Report whether the highest governance body or senior executives are involved in seeking assurance for the organization’s sustainability report.

Environmental data
External Review Committee
ERC opinion

Not applicable

no

Governance

Indicator

Level

Location of disclosures

Comment / Reason for Omission

External Assurance

G4-34

Report the governance structure of the organization, including committees of the highest governance body. Identify any committees responsible for decision-making on economic, environmental and social impacts.

Sustainability governance
Senior Management
Directors’ Report
Corporate governance

Not applicable

no

Ethics and integrity

Indicator

Level

Location of disclosures

Comment / Reason for Omission

External Assurance

G4-56

Describe the organization’s values, principles, standards and norms of behavior such as codes of conduct and codes of ethics.

Living by our principles
Our values

Not applicable

no

Economic

Indicator

Level

Location of disclosures

Comment / Reason for Omission

External Assurance

Economic performance

G4-DMA

Disclosures on management approach

Economic performance
Tax and transparency

Not applicable

no

G4-EC1

Direct economic value generated and distributed

Working with communities – Social performance
Economic performance
Tax and transparency
Upstream
Downstream
Corporate
Liquidity and capital resources
Revenues for governments

From 2016 onwards, Shell will make mandatory disclosures under the Report on Payments to Governments Regulations 2014, and will file its Payments to Governments Report with the UK’s Companies House. This report will be published on our website

no

G4-EC2

Financial implications and other risks and opportunities for the organization’s activities due to climate change

Risk factors
Business overview
Research and development
Carbon capture and storage
Lower-carbon alternatives
Managing methane emissions
Flaring
Nigeria briefing notes

Not applicable

no

 

 

 

 

 

 

Market presence

G4-DMA

Disclosures on management approach

How sustainability works at Shell
Working with communities – Social performance
Contractors and suppliers

We consider this indicator significant as described in the oil and gas sector disclosure guidance notes.

no

 

 

 

 

 

 

Indirect economic impacts

G4-DMA

Disclosure of management approach

How sustainability works at Shell
Embedding sustainability into projects
Working with communities – Investing in communities
Working with communities – Social performance
Contractors and suppliers

Not applicable

no

G4-EC7

Development and implication of infrastructure investments and services supported

Embedding sustainability into projects
Working with communities – Investing in communities
Working with communities – Social performance

We engage with communities to identify how we can avoid, minimise or mitigate any negative impacts.

no

G4-EC8

Significant indirect impacts, including the extent of impacts

How sustainability works at Shell
Embedding sustainability into projects
Working with communities – Investing in communities
Working with communities – Social performance
Contractors and suppliers

Not applicable

no

 

 

 

 

 

 

Procurement practices

G4-DMA

Disclosures on management approach

Working with communities – Social performance
Contractors and suppliers

Our disclosure of management approach for this indicator corresponds to what we consider of significance in a sustainability reporting context, though this may not coincide completely with the GRI definition.

no

G4-EC9

Proportion of spending on local suppliers at significant locations of operation

Working with communities – Social performance
Contractors and suppliers

 

no

Environmental

Indicator

Level

Location of disclosures

Comment / Reason for Omission

External Assurance

Materials

G4-DMA

Disclosure of management approach

About Shell
Business overview

Not applicable

no

G4-EN1

Materials used by weight or volume

 

We report on the amount of crude oil and other oil products used in our refining processes (Downstream). We do not group or add all the numbers of inputs and materials that are bought in our worldwide operations.

no

 

 

 

 

 

 

Energy (consumption)

G4-DMA

Disclosures on management approach

The energy future
Addressing climate change
Risk factors

Not applicable

no

G4-EN3

Energy consumption within the organization

CDP section CC11 (energy)

Our assurance statements are available at our website.

yes

G4-EN4

Energy consumption outside the organization

CDP section CC14 (Scope 3 emissions)

Our assurance statements are available at our website.

yes

G4-EN5

Energy Intensity

Addressing climate change
Environment – Environmental performance
Environmental data
CDP section CC12 (emissions performance)

Not applicable

no

G4-EN6

Reduction of energy consumption

Addressing climate change
Environment – Environmental performance
CDP section CC3 (targets and initiatives)

Not applicable

no

 

 

 

 

 

 

Water

G4-DMA

Disclosures on management approach

Environment – Water, spills and air
Environment – Environmental performance
Economic performance
Oil sands
Our approach to fresh water

Not applicable

no

G4-EN8

Total water withdrawal by source

Environmental data
2014 Oil Sands Report: page 30

We do not report for water withdrawal by source for the entire group. Water withdrawal by source is reported for oil sands operations.

no

G4-EN10

Percentage and total volume of water recycled and reused

2014 Oil Sands Report: page 30

As water is managed as an issue at local level, we do not report on this globally. Water recycling rates are for oil sands operations.

no

 

 

 

 

 

 

Biodiversity

G4-DMA

Disclosures on management approach

Embedding sustainability into projects
Environment
Joint ventures
Biodiversity

Not applicable

no

G4-EN11

Operational sites owned, leased, managed in, or adjacent to, protected areas and areas of high biodiversity value outside protected areas

Biodiversity – Environmentally sensitive areas

Not applicable

no

G4-EN12

Description of significant impacts of activiites, products and services on biodiversity in protected areas of high biodiversity value outside protected areas

Embedding sustainability into projects
Environment
Joint ventures

Not applicable

no

G4-EN13

Habitats protected or restored

Our activities in Nigeria
Environment
Environmental and social partners
Joint ventures
Biodiversity
Our major projects – Majnoon

Not applicable

no

 

 

 

 

 

 

Emissions

G4-DMA

Disclosures on management approach

Addressing climate change
Greenhouse gas emissions
CDP section CC3 (targets and initiatives)
Risk factors
Environment and society – Climate change

Not applicable

no

G4-EN15

Direct greenhousouse gas (GHG) emissions (Scope 1)

CDP section CC9 (Scope 1 emissions)
Greenhouse gas emissions

The direct (Scope 1) emissions come from the facilities under the operational control or the equity boundary.

Our assurance statements are available at our website.

yes

G4-EN16

Energy indirect GHG emissions (Scope 2)

CDP section CC10 (Scope 2 emissions)
Greenhouse gas emissions

The energy indirect (scope 2) emissions come from the facilities of others that provide electricity or heat and steam to our operations.

Our assurance statements are available at our website.

yes

G4-EN17

Other indirect GHG emissions (Scope 3)

CDP section CC14 (Scope 3 emissions)
Greenhouse gas emissions

Scope 3 emissions are those emissions that we estimate come from the use of our refinery and natural gas products as reported in the Annual Report.

Our assurance statements are available at our website.

yes

G4-EN18

GHG emissions intensity ratio

Environment and society – Climate change
Greenhouse gas emissions

Emissions intensity is a measure of the amount of GHG produced for each unit of oil or gas produced by our upstream operations or crude and feedstock refined by the downstream facilities where we have operational control. It is the total amount of GHGs emitted (direct and energy indirect) per unit of output or throughput.

Our assurance statements are available at our website.

partially

G4-EN19

Reduction of GHG emissions

Environment – Environmental performance
Environment and society – Climate change

The reductions are not broken down by type of GHG or initiative.

Our assurance statements are available at our website.

partially

G4-EN20

Emission of ozone depleting substances

Environment – Environmental performance
Environmental data

We report the amount of gas lost to the atmosphere.
It is reported in terms of mass of the actual gas.

no

G4-EN21

NOx, SOx, POP, VOC, HAP, PM

Environment – Environmental performance
Environmental data

This is not broken down by business sector, because it is not meaningful for our performance management.

no

 

 

 

 

 

 

Effluents and waste

G4-DMA

Disclosures on management approach

Environment – Environmental performance
Managing waste

Not applicable

no

G4-EN23

Total weight of waste by type and disposal method

Environmental data

The total amount of waste (hazardous and nonhazardous) in tonnes by type for composting, reuse, recovery, composting, incineration (or use as fuel), landfill, deep well injection and on-site storage.

We report separately on (1) hazardous and (2) nonhazardous waste.We do not report on all the disposal methods of all our different waste flows at the Group level. Individual installations will have their own expanded waste metrics and targets, some derived from government permits for regional and local impacts.

no

G4-EN24

Total number and volume of significant spills

Our activities in Nigeria
Environment – Environmental performance
Environmental data
Environment and society – Climate change

Not applicable

no

 

 

 

 

 

 

Product and services

G4-DMA

Disclosures on management approach

Lower-carbon alternatives

Not applicable

no

GA-EN27

Extent of impact mitigation of environmental impact of products and services

Lower-carbon alternatives

Not applicable

no

 

 

 

 

 

 

Compliance

G4-DMA

Disclosures on management approach

 

Compliance is an aspect of our policy, rather than a material aspect.

no

G4-EN29

Monetary value of significant fines and total number of non-monetary sanctions for non-compliance with environmental laws and regulations

Our people
Consolidated Balance Sheet

During 2015, there were no significant fines for non-compliance with environmental laws and regulations. None of the events or litigation cases were individually significant. We are subject to a variety of environmental laws, regulations and reporting requirements in the countries where we operate. Infringing any of these laws, regulations and requirements could result in significant costs, including clean-up costs, fines, sanctions and third-party claims, as well as harm our reputation and our ability to do business. Our ongoing operating expenses include the costs of avoiding unauthorised discharges into the air and water, and the safe disposal and handling of waste.

no

 

 

 

 

 

 

Supplier environmental assessment

G4-DMA

Disclosures on management approach

Contractors and suppliers

Supplier environmental assessments are part of our general supplier assessment approach.

no

G4-EN32

Percentage of new suppliers that were screened using environmental criteria

 

Supplier environmental assessments are part of our general supplier assessment approach. All our suppliers must comply with the Shell Supplier principles, but assessment against specific criteria is based on perceived risk.

no

 

 

 

 

 

 

Environmental grievance mechanisms

G4-DMA

Disclosures on management approach

Working with communities – Investing in communities
Working with communities – Social performance

Categorisation of community complaints is locally determined and their treatments are not differentiated.

no

G4-EN34

Number of grievances about environmental impacts filed, addressed, and resolved through formal grievance mechanisms

 

Categorisation of community complaints is locally determined and their treatments are not differentiated.

no

Social: Labor practices and decent work

Indicator

Level

Location of disclosures

Comment / Reason for Omission

External Assurance

Employment

G4-DMA

Disclosures on management approach

Living by our principles
Contractors and suppliers
Joint ventures

Not applicable

no

G4-LA1

Total number and rates of new employee hires and employee turnover by age group, gender and region

Our people

At December 31, 2015, we employed 90,000 people, compared with 94,000 at the end of 2014. The net decrease included the impact by the end of 2015, partially offset by recruitment, of our decision to reduce the number of roles across our organisation by 7,500 in 2015-2016.

no

G4-LA2

Benefits provided to full-time employees that are not provided to temporary or part-time employees, by significant locations of operation

Our people
Part-time and full-time employees have the same benefits.

Part-time and full-time employees have the same benefits, though these may vary based on country.

no

 

 

 

 

 

 

Occupational health and safety

G4-DMA

Disclosures on management approach

Safety

We do not report workforce participation in health and safety dialogues. We do not describe systems for tracking workforce (numbers and names) on site.

no

G4-LA6

Type of injury and rates of injuries, occupational diseases, lost days, absenteeism etc, by region and gender

Safety – Safety performance
Social and safety data (Fatalities, Fatal Accident rate, Total recordable case frequency of injuries and process safety incidents, Lost time injusry frequency, Total recordable occupational illness frequency)

Not broken down by region, gender or type of injury.
The information is subject to specific confidentiality constraints - for many of the elements of this indicator (different laws apply in different countries). We study and analyse this but do not publish this.

no

G4-LA7

Workers with high incidence or high risk of deseases related to their occupation

Social and safety data (Total recordable occupational illness frequency)

Every site carries out a health risk assessment, with measures being taken. Focus is not on the individual worker, but on making each workplace as safe and healthy as possible.

no

 

 

 

 

 

 

Training and education

G4-DMA

Disclosures on management approach

Living by our principles
Joint ventures
Our people

Employee training is very important to us. We describe our training efforts, including the number of training days per year. However, data of this performance indicator are not material, as we consider average training hours per year to be too inaccurate a measure of how well we are building the competence of our staff.

no

G4-LA9

Average hour of training per year per employee by gender, and employee category

Joint ventures

Employee training is very important to us. We describe our training efforts, including the number of training days per year. However, data of this performance indicator are not material, as we consider average training hours per year to be too inaccurate a measure of how well we are building the competence of our staff. We do not use it to manage our performance in this area and do not report it. Instead, we report on our approach to building skills and training on the number of professionals who have been through key training programmes.

no

 

 

 

 

 

 

Diversity and equal opportunity

G4-DMA

Disclosures on management approach

Joint ventures
Our people
Committees

Not applicable

no

G4-LA12

Composition of governance bodies and breakdown of employees per employee category according to gender, age group, minority group membership and other indicators of diversity

Our people
Committees
About our reporting

Diversity is not reported by age group or minority group, as this is proprietary information. We report diversity data on the composition of our Board of Directors and the Board Committees. We also provide information on employees by gender and nationality in senior leadership positions. Data on minority employees are not aggregated globally, as this is defined locally and legislation in some countries prohibit requesting race/ethnicity data. The data on disabled employees are not collected or aggregated as this depends on local legislation on disability recording and also individual wishes for declaration. It is illegal to disclose this data in some countries.

no

 

 

 

 

 

 

Supplier assessment for labor practices

G4-DMA

Disclosures on management approach

Living by our principles
Contractors and suppliers

Not applicable

no

G4-LA14

Percentage of new suppliers that were screened using labour practices criteria

Working with communities – Social performance
Contractors and suppliers

All our suppliers must comply with the Shell Supplier principles, but assessment against specific criteria is based on perceived risk.

no

Social: Human rights

Indicator

Level

Location of disclosures

Comment / Reason for Omission

External Assurance

Investment

G4-DMA

Disclosures on management approach

Living by our principles
Contractors and suppliers
Joint ventures
Our values

The Shell General Business Principles are designed to ensure that our employees respect the human rights related to their activities and seek business partners and suppliers to observe standards similar to our own. Our Code of Conduct informs staff how to apply our Business Principles. In this code, we recognize that conducting our activities in a manner that respects human rights as set out in the UN Universal Declaration of Human Rights and the core conventions of the International Labour Organization supports our licence to operate. Our Supplier Principles set out a mandatory set of requirements for all suppliers and contractors. We assess suppliers based on the potential risk level, especially in the areas of anti-bribery and corruption, human rights including labour rights, safety and the environment. All significant modifications of existing activities and major new operations are subject to impact assessments.

no

G4-HR1

Total number and percentage of significant investment agreements and contracts that include human rights clauses or that underwent human rights screening

Our values

The Shell General Business Principles are designed to ensure that our employees respect the human rights related to their activities and seek business partners and suppliers to observe standards similar to our own. Our Code of Conduct informs staff how to apply our Business Principles. In this code, we recognize that conducting our activities in a manner that respects human rights as set out in the UN Universal Declaration of Human Rights and the core conventions of the International Labour Organization supports our licence to operate. Our Supplier Principles set out a mandatory set of requirements for all suppliers and contractors. We assess suppliers based on the potential risk level, especially in the areas of anti-bribery and corruption, human rights including labour rights, safety and the environment.

no

G4-HR2

Total hours of employee training on human rights policies or procedures concerning aspects of human rights that are relevant to operations, including the percentage of employees trained.

Living by our principles
Risk factors

All our employees and contractors follow mandatory training on Shell’s Code of Conduct. We do not record the number of hours used for this.

no

 

 

 

 

 

 

Child labor

G4-DMA

Disclosure of management approach

Working with communities – Social performance
Living by our principles
Joint ventures
Environmental data

Not applicable

no

G4-HR5

Operations and suppliers identified as having significant risk for incidents of child labour, and measures taken to contribute to the effective abolition of child labour

Environmental data

We partially report the percentage of operations with procedures in place to identify risk of child labour.We identify countries with a high or extreme risk of child labour using the Maplecroft ranking, and report on the percentage of countries where we operate where our companies have specific procedures to prevent child labour in their operations. We take a company-wide, rather than a risk-based approach. Because our default is expecting all operations to have procedures (unless they can demonstrate that procedures are not required since laws are well enforced) we do not then separately report operations considered to have specific, significant risk for incidents of child labour.

no

 

 

 

 

 

 

Forced or compulsory labor

G4-DMA

Disclosure of management approach

Working with communities – Social performance
Living by our principles
Joint ventures
Environmental data

Not applicable

no

G4-HR6

Operations and suppliers identified as having significant risk for incidents of forced and compulsory labour, and measures taken to contribute to the effective abolition of all forms of forced or compulsory labour.

Environmental data

We identify countries with a high or extreme risk of human rights and labour rights infringements using the Maplecroft ranking, and report on the % countries where we operate where our companies have specific procedures to prevent forced or compulsory labour in their operations. We take a company-wide, rather than a risk-based approach. Because our default is expecting all operations to have procedures (unless they can demonstrate that procedures are not required since laws are well enforced) we do not then separately report operations considered to have specific, significant risk for incidents of forced or compulsory labour.

no

 

 

 

 

 

 

Security practices

G4-DMA

Disclosures on management approach

Safety – Deep water
Living by our principles
Social and safety data

Not applicable

no

G4-HR7

Percentage of security personnel trained in the organization’s human rights policies or procedures that are relevant to operations

Living by our principles

We measure the percentage of countries with procedures in relation to security and human rights in place. The voluntary principles on security and human rights are implement across Shell and are included in our private security contracts and our engagement with public security forces. We conduct annual risk assessments in our relevant operations and provide training to employees and contractors.

no

 

 

 

 

 

 

Indigenous rights

G4-DMA

Disclosures on management approach

Living by our principles

Not applicable

no

G4-HR8

Total number of incidents of violations involving rights of indigenous peoples and actions taken

 

Our approach is to prevent infringements of rights through engagement with affected stakeholders, compliance with local laws and Shell standards, and training for staff.

no

 

 

 

 

 

 

Assessment

G4-DMA

 

Embedding sustainability into projects
Working with communities
Working with communities – Social performance
Living by our principles

Not applicable

no

G4-HR9

Total number and percentage of operations that have been subject to human rights reviews or impact assessments

Embedding sustainability into projects
Working with communities
Working with communities – Social performance
Living by our principles
Working together

This is not reported by percentage of operations. We identify countries with a high or extreme risk to human rights using the Maplecroft ranking. We take a company-wide, rather than a risk-based approach. Because our default is expecting all operations to have procedures (unless they can demonstrate that procedures are not required since laws are well enforced) we do not then separately report operations considered to have specific, significant risk.

no

 

 

 

 

 

 

Supplier human rights assessment

G4-DMA

Disclosures on management approach

Living by our principles
Contractors and suppliers

The Shell General Business Principles are designed to ensure that our employees respect the human rights related to their activities and seek business partners and suppliers to observe standards similar to our own. Our Code of Conduct informs staff how to apply our Business Principles. In this code, we recognize that conducting our activities in a manner that respects human rights as set out in the UN Universal Declaration of Human Rights and the core conventions of the International Labour Organization supports our licence to operate. Our Supplier Principles set out a mandatory set of requirements for all suppliers and contractors. We assess suppliers based on the potential risk level, especially in the areas of anti-bribery and corruption, human rights including labour rights, safety and the environment. All significant modifications of existing activities and major new operations are subject to impact assessments.

no

G4-HR10

Percentage of new suppliers that were screened using human rights criteria

Working with communities – Social performance
Living by our principles
Contractors and suppliers

Not applicable

no

G4-HR11

Significant actual and potential negative human rights impacts in the supply chain and actions taken

 

Our Supplier Principles set out a mandatory set of requirements for all suppliers and contractors. We assess suppliers based on the potential risk level, especially in the areas of anti-bribery and corruption, human rights including labour rights, safety and the environment.

no

 

 

 

 

 

 

Human rights grievance mechanisms

G4-DMA

Describe the availability and accessability of grievance mechanisms and remediation processes for human rights and the involvement of stakeholders in monitoring their effectiveness. List the types of training on the availability and accessabiltiy of grievance mechanisms and remediation processes.

Working with communities
Living by our principles

Not applicable

no

G4-HR12

Number of grievances about human rights impacts filed, addressed, and resolved through formal grievance mechanisms

Working with communities – Social performance

We report on community complaints in a number of categories.

no

Social: Society

Indicator

Level

Location of disclosures

Comment / Reason for Omission

External Assurance

Local communities

G4-DMA

Disclosures on management approach

Working with communities

Not applicable

no

G4-SO1

Percentage of operations with implemented local community engagement, impact assessment, and development

Embedding sustainability into projects
Working with communities – Social performance

We do not report the total percentage
Major operations are subject to impact assessments and are required to have community engagement and social investment strategies as applicable.

no

G4-SO2

Operations with significant actual and potential negative impacts on local communities

Embedding sustainability into projects
Safety – Personal, process and transport safety
Working with communities
Working with communities – Social performance

We report on this on a significant example basis.

no

 

 

 

 

 

 

Anti-corruption

G4-DMA

Disclosures on management approach

Living by our principles
Our values
Business integrity

Not applicable

no

G4-SO3

Total number and percentage of operations assessed for risks related to corruption and the significant risks identified

 

We do not report a specific percentage. Before we invest in any project, we require integrated environmental, social and health impact assessments to be carried out. The Shell General Business Principles are designed to ensure that our employees respect the human rights related to their activities and seek business partners and suppliers to observe standards similar to our own. Compliance with our ABC programme, including risk-based procedural requirements and training, is mandatory for all Shell Businesses and Functions. The programme itself is designed with procedures targeted to key areas of identified risks. It is not material or relevant to count or report the number of business units assessed because all Businesses and Functions (i.e. 100% of Shell business units) are required to comply with ABC programme requirements which themselves require identification and management of Shell’s key ABC related risks.

no

G4-SO4

Communication and training on anti-corruption policies and procedures

Living by our principles

The Shell General Business Principles are designed to ensure that our employees respect the human rights related to their activities and seek business partners and suppliers to observe standards similar to our own. Our Code of Conduct informs staff how to apply our Business Principles. Compliance with our ABC programme, including risk-based procedural requirements and training, is mandatory for all Shell Businesses and Functions. The programme itself is designed with procedures targeted to key areas of identified risks. It is not material or relevant to count or report the number of business units assessed because all Businesses and Functions (i.e. 100% of Shell business units) are required to comply with ABC programme requirements which themselves require identification and management of Shell’s key ABC related risks. All (100%) Shell employees must complete Code of Conduct training which includes anti-corruption policies and procedures. It is part of every employee’s induction and repeated regularly, participation is documented.

no

G4-SO5

Confirmed incidents of corruption and actions taken

Joint ventures
Environmental data

We report on Code of Conduct violations. These are not necessarily all incidents of corruption.

no

 

 

 

 

 

 

Public policy

G4-DMA

Describe the signfiicant issues that are the focus of the organization’s participation in public policy development and lobbying. This refers to participation at the level of the entire organizations, rather than individual operations. Provide the organization’s core position for each of the identified issues, and describe any signficiant differences between lobbying positions and stated policies, sustainability goals or other public positions.

The energy future
Addressing climate change
Collaborations

Not applicable

no

G4-SO6

Total value of political contributions by country and recipient/beneficiary

 

Our Business Principles prohibit payments by Shell companies to political parties. The principles aim to avoid Shell companies buying – or being perceived to be buying – favours, and avoiding direct or indirect bribery and corruption (Public advocacy and political activity).

no

 

 

 

 

 

 

Compliance

G4-DMA

Disclosures on management approach

 

Compliance is an aspect of our policy and operations, rather than a material topic.

no

G4-SO8

Monetary value of significant fines and total number of non-monetary sanction for non-compliance with laws and regulations

 

This is not reported on a Group level.

no

 

 

 

 

 

 

Grievance mechanisms for impacts on society

G4-DMA

Disclosures on management approach

Working with communities
Living by our principles
Joint ventures

We report on community complaints in a number of categories.

no

G4-SO11

Number of grievances about impacts on society filed, addressed, and resolved through formal grievance mechanisms

 

We report on community complaints in a number of categories.

no

Sector specific disclosures

Indicator

Level

Location of disclosures

Comment / Reason for Omission

External Assurance

G4-OG1

Volume and type of estimates proven reserves and production

Risk factors

Not applicable

no

G4-OG2

Total amount invested in renewable energy

Research and development

Investment is done in different areas of our business operations. It is not meaningful for us to group these numbers into one category.

no

G4-OG3

Total amount of renewable energy generated by source

 

Overall, the amount of renewable energy that we are generating ourselves is not material.

no

G4-OG4

Number and percentage of significant operating sites in which biodivesity risk has been assessed and monitored

Environmental and social partners
Biodiversity – Environmentally sensitive areas

We do not calculate percentages as this is not meaningful in the context of the number of our sites.

no

G4-OG5

Volume and disposal of formation of produced water

 

Reporting is done in accordance with local regulations.

no

G4-OG6

Volume of flared and vented hydrocarbon

Flaring
About our reporting
Environment and society – Climate change

Not applicable

no

G4-OG7

Amount of drilling waste (drill mud and cuttings) and strategies for treatment and disposal

 

Drilling waste is managed locally according to regulations, including internal policies and procedures.

no

G4-OG8

Benzene, lead and sulfur content in fuels

Product stewardship

We are producing a wide range of products and selling them in many countries. We regard grouping numbers on a global level as not meaningful.

no

G4-OG9

Operations where indigenous communities are present or affected by activities and where specific engagement strategies are in place

Our activities in Alaska
Oil sands
Environment
Shell’s Oil Sands Business

Not applicable

no

G4-OG10

Number and description of significant disputes with local communities and indigenous peoples

 

Cases are addressed locally, considering the local context and regulations. We regard grouping numbers on a global level as not meaningful as cases may not be comparable.

no

G4-OG11

Number of sites that have been decommissioned and sites that are in the process of being decommissioned

Decommissioning

This is not considered material. It is dificult to define ‘site’ in a meaningful way. We are reviewing how we could report on this parameter. We are reviewing the number of offshore sites that have been decommissioned or are in the process of being decommisisoned. For futher information see Statement of Cash Flows.

no

= Fully fulfilled = Partially fulfilled = Not fulfilled