Engaging communities
We engage with communities because this is essential to understanding their priorities and concerns. We have a network of around 100 professionals with community engagement responsibilities who are the bridge between Shell and our local communities. Early in 2020, we launched a new global community feedback tool. This enables us to better track and respond to queries that we receive locally and provides insights at the global level.
Read more about our work with communities at www.shell.com/sustainability/communities/working-with-communities.
Feedback received
Community feedback
by type
Complaints received globally [A]
by category
Environmental complaints
by sub-category
Social complaints
by sub-category