Living by our principles
Our core values of honesty, integrity and respect for people underpin our work with employees, contractors, suppliers, non-governmental organisations and others.
The Shell General Business Principles describe the company's core values, its responsibilities, and the principles and behaviours by which we do business. They also include Shell’s commitment to contribute to sustainable development – the need to balance short- and long-term interests, integrating economic, environmental and social considerations into business decision-making. We aim to do business fairly, ethically and in accordance with all applicable laws.
All Shell employees and contract staff must follow our Code of Conduct, which guides employees on how to apply the Shell General Business Principles in line with our core values. Employees and contract staff are also required to complete Code of Conduct training regularly and to confirm they understand their personal responsibilities under the Code of Conduct. Contractors must also follow the Code of Conduct when acting on our behalf.
Read our Code of Conduct at www.shell.com/values.
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Tackling product theft
In 2018, we focused on simplifying the ethics and compliance tools and resources available to everyone at Shell. This also included giving senior leaders better insight into how well their teams are performing.
Our Ethics and Compliance Office worked to consolidate the existing internal manuals, bringing content together into a single manual, simplifying the language and redesigning the layout for digital publishing. In 2018, we launched our integrated ethics and compliance manual, at the same time making it publicly available (see Ethics and compliance manual at www.shell.com/values)
Additionally, an ethics and compliance dashboard was developed for use by senior leaders, giving them easy visibility of their organisation’s compliance with selected metrics, such as overdue training.
We launched an ethical leadership expectations programme for senior executives to explore and reinforce what Shell requires of leaders at this level. It focuses on values, behaviours, business pressures and leadership practice.
Read more at www.shell.com/codeofethics.
Anti-bribery and corruption
Shell has clear rules on anti-bribery and corruption and these are included in our Code of Conduct for all employees. There is no place for bribery or corruption at Shell. Read more about our values at www.shell.com/values.
Various national and international laws prohibit business involvement with certain individuals, entities and organisations. Our anti-bribery and corruption and anti-money laundering and trade compliance programmes set out the requirements for screening business partners. Using a risk-based approach, we screen potential business partners before and during the contractual relationship. In 2018, we carried out 7,759 enhanced pre-screenings for higher-risk contracts. Additionally, around 10 million counterparties are screened on a continuous basis against a range of trade compliance, anti-bribery and corruption and anti-money laundering watch lists.
Authorities in various countries are investigating our investment in Nigerian oil block OPL 245 and the 2011 settlement of litigation pertaining to that block (see Note 25 to the Consolidated Financial Statements in our Annual Report).